Question 1

Is Government Funding and Childcare Vouchers accepted at the nursery?

Accepted Answer

We offer funding for children aged over 9-months-old. Click to read our funding policy to find out more.

Question 2

What are your fees?

Accepted Answer

Our nursery fees can be found below, these are assessed every year and are fully inclusive of all meals, nappies, trips, workshops and outings. If you have any additional questions on fees and funding please do call us.

Question 3

What qualifications do your child carers hold?

Accepted Answer

Our caring and experienced team is passionate about providing the very best start for every child. All child carers hold a minimum Level 3 qualification, with senior staff qualified up to Level 6, bringing a wealth of knowledge and expertise to our nursery.

Question 4

What ratios do you operate?

Accepted Answer

We meet the national standards for staff ratios set by Ofsted by implementing the following ratios:1:3 for under 2’s1:5 for aged 2 and above 1:8 for 3 and above

Question 5

Do you operate a key person system?

Accepted Answer

Yes. Your child will be allocated a key person when they start at Daisy Chain Nursery. They will support your child through the settling-in process and will be your first point of contact for updates, questions or concerns. You may also speak to nursery management whenever needed.

Question 6

Are all your staff DBS checked?

Accepted Answer

All our staff hold completed enhanced DBS checks.

Question 7

What are the opening hours for Daisy Chain Nursery?

Accepted Answer

We are open Monday to Friday throughout the year, excluding Bank Holidays and the working days between Christmas and New Year.Sessions:Morning (8am-1pm)Afternoon (1pm-6pm)School day (8am-4pm) Full day (8am-6pm)

Question 8

Is there a minimum booking?

Accepted Answer

We do not enforce a minimum number of sessions per week, however we recommend your child attends Daisy Chain Nursery at least twice a week to ensure their visits to Daisy Chain Nursery become part of their regular routine. In our experience, children who only attend once a week can sometimes find it difficult to settle in. However, we will be guided by parents as you know your children best!

Question 9

What happens if my child is ill?

Accepted Answer

If your child becomes unwell while at nursery, a senior member of staff will assess their condition, taking into account their symptoms, any visible signs of illness and their temperature. We may contact you to let you know that we are monitoring them, or to ask you to collect them. Your child will be kept comfortable and cared for by a member of staff until you arrive.We recognise that it can be frustrating when a child cannot attend nursery due to illness, but it is important to bear in mind that this is for the benefit of all children in the nursery. Daisy Chain Nursery follows a strict infection control policy. In cases of sickness or diarrhoea, children must remain at home until they have been free from symptoms for at least 48 hours, in line with Department of Health guidance on the control of infectious diseases.Read our Sickness Policy to find out more

Question 10

Do you have facilities for play outside?

Accepted Answer

We are extremely proud of our outside play areas and strive to provide an environment that can be accessed easily by your children and that provide alternative activities to those indoors. We encourage children to be imaginative and creative through physical play and sensory awareness. Our nursery has a vegetable-growing area and a range of outdoor equipment your children will love.

Question 11

How do you monitor access to Daisy Chain Nursery?

Accepted Answer

Security is paramount. All parents and carers must use the intercom to gain entry to our nursery and we ask parents not to let anyone else into the building until a member of staff authorises this.Only people who are pre-authorised by parents can collect children from Daisy Chain Nursery and no one is allowed access to the building without being acknowledged by a member of staff.

Question 12

What happens if my child has problems settling in?

Accepted Answer

Once your child’s place at Daisy Chain Nursery has been confirmed, we will arrange settling-in sessions tailored to their individual needs. This means each child can have the time and support they need to feel comfortable and secure before their first full session.

Question 13

What about food and nutrition?

Accepted Answer

At Daisy Chain Nursery we are passionate about the food we provide our children. The menu is nutritionally well balanced and we incorporate a range of ingredients. We have an onsite chef at the nursery so we know the ingredients are fresh and we are meeting the dietary needs of all the children. Our sample menu can be viewed here.

Question 14

Can I read your Terms and Conditions document?

Accepted Answer

Yes! Please see our most recent document here.

Question 15

What is the EYFS?

Accepted Answer

The Early Years Foundation Stage (EYFS) is the statutory curriculum guidelines that all early years providers must work towards. The EYFS provides guidance and support for childcare providers on meeting the overall developmental needs of all children.

Question 16

Who should I talk to if I have a problem?

Accepted Answer

Please speak to your child’s key person in the first instance. You may also speak to nursery management if further support is required.

Question 17

What happens when I come to collect my child?

Accepted Answer

No child will be allowed to leave Daisy Chain Nursery with anyone other than those people who have been previously authorised to collect the child and that are known to them. There is always a senior member of staff on duty at all times.We ask parents to inform us if anyone else is going to collect their child. Anyone trying to collect a child without us being informed, will not be allowed to do so, even if they have the password.We do not allow anybody entry into the building if they are unknown to the staff.

Question 18

How far in advance do I have to book to ensure my child has a place?

Accepted Answer

We would recommend booking your child in as soon as you know what your childcare requirements are.

Question 19

Will I get regular feedback on my child’s progress?

Accepted Answer

Regular communication with parents is an important part of our approach. We provide daily verbal feedback and use the Famly app to share updates throughout the day, including information about meals, naps and activities.We also regularly monitor each child’s progress through termly assessments, which may be shared with parents through Famly, in person or in writing, depending on the circumstances. We encourage parents to arrange a convenient appointment with their child’s key person to discuss their child’s development, progress and next steps.Additional news and information is shared through newsletters, Facebook and nursery notices.

Question 20

Can I swap a session if I am on holiday?

Accepted Answer

Yes. Swap-session requests are subject to staffing levels, capacity and the type of session booked. Please see our swap-session policy for full details.

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