your queries
We offer funding for children aged over 9-months-old. Click to read our funding policy to find out more.
Each room is led by a minimum level 3 qualified or above child carer and we have senior staff qualified up to Level 6.
We meet the national standards for staff ratios set by Ofsted by implementing ratios of 1:3 for under 2’s, 1:5 for aged 2 and above and 1:8 for 3 and above.
Yes we do, your child is allocated a key Personal contact when they start at the nursery, this person will ensure that the settling in process goes well and will be your first contact in case of any concerns.
All our staff are required to have an up-to-date DBS check and will work under supervision until they receive one.
Open Monday to Friday all year, except Bank Holidays and working days between Christmas and New Year.
Sessions:
Morning (8am-1pm)
Afternoon (1pm-6pm)
School day (8am-4pm)
Full day (8am-6pm)
Early starts (7:30am-8am)
Absolutely! We have both morning and afternoon sessions available so you can pick and choose the sessions you want as long as there is availability.
Session Times
AM: 08:00 – 1300 PM: 13:00 – 1800
In the event of your child becoming ill at nursery, his/her condition will be brought to the attention of a senior member of staff. Based on their symptoms, visible signs, and body temperature we may decide to call you to either inform you that we are going to monitor their condition, or to ask you to come and collect them. Rest assured your child will be comforted and remain with a staff member until you are able to collect them.
We recognise that it can be frustrating when a child is excluded, but it is important to bear in mind that the exclusion is for the benefit of all children in the nursery. Our nurseries operate a strict control of infection policy and in the case of sickness and diarrhoea we insist that all children remain at home until they have been clear of all symptoms for at least 48 hours. This adheres to the Department of Health guidelines in the control of infectious diseases.
Read our Sickness Policy to find out more
We are extremely proud of our outside play areas and strive to provide an environment that can be accessed easily by your children and that provide alternative activities to those indoors. We encourage children to be imaginative and creative through physical play and sensory awareness. Our nurseries have vegetable growing areas and a range of outdoor equipment your children will love.
We have a bank of reliable and qualified temporary childcare staff that are able to cover when a Daisy Chain team member is absent.
We also operate a secondary key-person system, so that your child still has someone very familiar to them even in the absence of their primary key-person.
Security is paramount. All parents/carers must use the intercom to gain entry to our nurseries and we ask parents not to let anyone else into the building until a member of staff authorises this.
Only people who are pre authorised by parents can collect children from Daisy Chain and no one is allowed access to the building without being acknowledged by a member of staff.
Once your child’s place at Daisy Chain has been confirmed, we will invite you to come in for a number of settling in sessions to make sure that your child has a smooth transition into nursery life.
We are confident that if the taster sessions are appropriate to your child’s individual needs, then they will settle. This means that each child will the number of taster sessions that are needed to help them settle
At Daisy Chain we are passionate about the food we provide our children. The menu is nutritionally well balanced and we incorporate a range of ingredients. We cook the food at the nursery so we know the ingredients are fresh and we are meeting the dietary needs of all the children. Our summer menu can be downloaded here.
The Early Years Foundation Stage (EYFS) is the statutory curriculum guidelines that all early years providers must work towards. The EYFS provides guidance and support for childcare providers on meeting the overall developmental needs of all children.
Regular communication with parents is essential to our work. We do this via daily verbal feedback, use of the 'famly' app during the day, termly parents evenings, and via information sharing on newsletters, Facebook, notices, etc.
Whatever the problem, however big or small, we are here to listen and support your concerns. Your child’s Key Person or Room Leader will always be available for you to talk to.
You can also contact the nursery manager, and we have a complaints procedure so please feel welcome to ask for a copy if you require this.
No child will be allowed to leave the Daisy Chain nurseries with anyone other than those people who have been previously authorised to collect the child and that are known to them. There is always a Senior member of staff on duty at all times.
We ask parents to inform us if anyone else is going to collect their child. Anyone trying to collect a child without us being informed, will not be allowed to do so, even if they have the password.
We do not allow anybody entry into the building if they are unknown to the staff.
Nobody is allowed into the nursery unless they are known to staff. Visitors are granted access by appointment only. Each Daisy Chain Nursery has a camera and intercom system to ensure maximum security.
We would recommend booking your child in as soon as you know what your childcare requirements are.
We use an online app called 'famly' to share updates on your child throughout the day, including how much food they have eaten and any naps they have had.
We hold termly parents evenings and encourage you to make appointments at which to discuss your child’s with their key-person at any time that suits you.
Yes, you can swap one-off sessions, read how to do this here