Question 1

Is Government Funding and Childcare Vouchers accepted at the nursery?

Accepted Answer

We offer funding for children aged over 9-months-old. Click to read our funding policy (https://www.daisychaincrawley.co.uk/_files/ugd/6b32c8_0dcfebfffdf542319f5a9a81902ef2a2.pdf)to find out more.

Question 2

What are your fees?

Accepted Answer

Our nursery fee's can be found on the document below, these are assessed every year and are fully inclusive of all meals, nappies, trips, workshops and outings. If you have any additional questions on fees and funding please do call us.

Question 3

What qualifications do your child carers hold?

Accepted Answer

Each room is led by a minimum level 3 qualified or above child carer and we have senior staff qualified up to Level 6.

Question 4

What ratios do you operate?

Accepted Answer

We meet the national standards for staff ratios set by Ofsted by implementing ratios of 1:3 for under 2’s, 1:5 for aged 2 and above and 1:8 for 3 and above.

Question 5

Do you operate a key person system?

Accepted Answer

Yes we do, your child is allocated a key Personal contact when they start at the nursery, this person will ensure that the settling in process goes well and will be your first contact in case of any concerns.

Question 6

Are all your staff DBS checked?

Accepted Answer

All our staff are required to have an up-to-date DBS check and will work under supervision until they receive one.

Question 7

What are the opening hours for Daisy Chain nurseries?

Accepted Answer

Open Monday to Friday all year, except Bank Holidays and working days between Christmas and New Year.
Sessions:
Morning (8am-1pm)
Afternoon (1pm-6pm)
School day (8am-4pm) 
Full day (8am-6pm)
Early starts (7:30am-8am)

Question 8

I only work mornings is it ok to put my child in Daisy Chain for just a morning session?

Accepted Answer

Absolutely! We have both morning and afternoon sessions available so you can pick and choose the sessions you want as long as there is availability.
Session Times
AM: 08:00 – 1300
PM: 13:00 – 1800

Question 9

What happens if my child is ill?

Accepted Answer

In the event of your child becoming ill at nursery, his/her condition will be brought to the attention of a senior member of staff. Based on their symptoms, visible signs, and body temperature we may decide to call you to either inform you that we are going to monitor their condition, or to ask you to come and collect them. Rest assured your child will be comforted and remain with a staff member until you are able to collect them.
We recognise that it can be frustrating when a child is excluded, but it is important to bear in mind that the exclusion is for the benefit of all children in the nursery. Our nurseries operate a strict control of infection policy and in the case of sickness and diarrhoea we insist that all children remain at home until they have been clear of all symptoms for at least 48 hours. This adheres to the Department of Health guidelines in the control of infectious diseases.

Read our Sickness Policy (https://6b32c817-411d-4f11-8308-9e063c573fb3.usrfiles.com/ugd/6b32c8_663dea100c1145a297c51d0aa21add96.pdf)to find out more

Question 10

Do you have facilities for play outside?

Accepted Answer

We are extremely proud of our outside play areas and strive to provide an environment that can be accessed easily by your children and that provide alternative activities to those indoors. We encourage children to be imaginative and creative through physical play and sensory awareness. Our nurseries have vegetable growing areas and a range of outdoor equipment your children will love.

Question 11

What happens when a member of Daisy Chain staff is ill/absent?

Accepted Answer

We have a bank of reliable and qualified temporary childcare staff that are able to cover when a Daisy Chain team member is absent.
We also operate a secondary key-person system, so that your child still has someone very familiar to them even in the absence of their primary key-person.

Question 12

How do you monitor access to Daisy Chain nurseries?

Accepted Answer

Security is paramount. All parents/carers must use the intercom to gain entry to our nurseries and we ask parents not to let anyone else into the building until a member of staff authorises this.
Only people who are pre authorised by parents can collect children from Daisy Chain and no one is allowed access to the building without being acknowledged by a member of staff.

Question 13

What happens if my child has problems settling in?

Accepted Answer

Once your child’s place at Daisy Chain has been confirmed, we will invite you to come in for a number of settling in sessions to make sure that your child has a smooth transition into nursery life.
We are confident that if the taster sessions are appropriate to your child’s individual needs, then they will settle. This means that each child will the number of taster sessions that are needed to help them settle

Question 14

What about food and nutrition?

Accepted Answer

At Daisy Chain we are passionate about the food we provide our children. The menu is nutritionally well balanced and we incorporate a range of ingredients. We cook the food at the nursery so we know the ingredients are fresh and we are meeting the dietary needs of all the children. Our summer menu can be downloaded here.

Question 15

Can I read your Terms and Conditions document?

Accepted Answer

Yes! Please see our most recent document here.

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Question 16

What is the EYFS?

Accepted Answer

The Early Years Foundation Stage (EYFS) is the statutory curriculum guidelines that all early years providers must work towards. The EYFS provides guidance and support for childcare providers on meeting the overall developmental needs of all children.

Question 17

How do you keep in touch with parents?

Accepted Answer

Regular communication with parents is essential to our work. We do this via daily verbal feedback, use of the 'famly' app during the day, termly parents evenings, and via information sharing on newsletters, Facebook, notices, etc.

Question 18

Who should I talk to if I have a problem?

Accepted Answer

Whatever the problem, however big or small, we are here to listen and support your concerns. Your child’s Key Person or Room Leader will always be available for you to talk to.
You can also contact the nursery manager, and we have a complaints procedure so please feel welcome to ask for a copy if you require this.

Question 19

What happens when I come to collect my child?

Accepted Answer

No child will be allowed to leave the Daisy Chain nurseries with anyone other than those people who have been previously authorised to collect the child and that are known to them. There is always a Senior member of staff on duty at all times.
We ask parents to inform us if anyone else is going to collect their child. Anyone trying to collect a child without us being informed, will not be allowed to do so, even if they have the password.
We do not allow anybody entry into the building if they are unknown to the staff.

Question 20

Will my child be safe and secure whilst at nursery?

Accepted Answer

Nobody is allowed into the nursery unless they are known to staff. Visitors are granted access by appointment only. Each Daisy Chain Nursery has a camera and intercom system to ensure maximum security.

Question 21

How far in advance do I have to book to ensure my child has a place?

Accepted Answer

We would recommend booking your child in as soon as you know what your childcare requirements are.

Question 22

Will I get regular feedback on my child’s progress?

Accepted Answer

We use an online app called 'famly' to share updates on your child throughout the day, including how much food they have eaten and any naps they have had.

We hold termly parents evenings and encourage you to make appointments at which to discuss your child’s with their key-person at any time that suits you.

Question 23

Can I swap a session if I am on holiday?

Accepted Answer

Yes, you can swap one-off sessions, read how to do this here (https://www.daisychaincrawley.co.uk/_files/ugd/6b32c8_d78ba03458ae4f7a8bd2c80e64484298.pdf)

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